LIBRARY

Difficult Conversations


by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher

Published November 2, 2010



We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

  • Decipher the underlying structure of every difficult conversation 
  • Start a conversation without defensiveness 
  • Listen for the meaning of what is not said 
  • Stay balanced in the face of attacks and accusations
  • Move from emotion to productive problem solving

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